A plain door under a stone porch at dusk with one warm light beside it.

three ways in, and what each is for

Talk to a Travel Agent in Des Moines, Iowa

Talk to a travel agent in Des Moines on +1 (515) 698-3142, or write. Three channels, and each one is for something different.

Ask what a trip costs +1 (515) 698-3142

The three, and what each is for

+1 (515) 698-3142: For when saying it is faster than typing it, and for anything happening inside the hour
hours@rowanlogbook.com: For figures, questions and anything before a booking exists
onfile@rowanlogbook.com: For a trip already agreed, and for complaints. It lands with whoever holds your file rather than in a queue

The office is at 801 Grand Avenue, Des Moines, IA 50309. Post reaches it.

Four things worth having ready

Roughly which month. Roughly how many of you and how old. How much of the day you want decided, which is the question this whole catalog turns on. And roughly what you had in mind spending, which is not a test and only settles which grade of room gets asked about.

None of it is binding and none of it holds anything.

What you will not be asked for

Card details. This site carries no field capable of taking them, nobody here will ask you to read a number aloud, and nobody working here will write one down.

How long an answer takes

Posted hours are absent from this site on purpose. The number that helps you is not who is at a desk in the middle of the afternoon; it is the length of the wait. Anything you send is read before that day is out, whatever hour you sent it. Quoting takes longer, because quoting means putting the question to an operator, and operators work ordinary hours somewhere else in the world. Between two and four working days is the truthful span, and when one supplier is what stretches it, that supplier gets named.

The one thing that will not be said on the telephone

An invented figure. Ask about a country in a month that has not been priced and the reply is a commitment to go away, put the question properly and come back on paper, because a number produced on the spot is worth less than admitting you do not have one.

Everything sold here is run by somebody else. Rowan Logbook finds a trip, reads the operator's terms properly, and hands the booking to the airline, hotel, guiding company or ship whose job it is to carry it out. No vehicle, no room, no berth and no guide belongs to this company. Your written proposal names whichever firm is doing the carrying; it applies terms it drafted itself, and it bills you without a dollar crossing this desk.

Four consequences, all of them better stated than left to be inferred. First, no vehicle leaves and no room is let by anybody employed here. Second, no department of any government has vetted, approved or blessed this firm, and no page pretends otherwise. Third, whether to insure a trip is a decision for you and a market that is not this one, as is every question about the documents a border wants. Fourth, these pages cannot take money: there is no mechanism, and no card is retained.